The next steps to start AI transformation in the customer center involve two main activities. First, we must understand where AI can create the most value in our specific operation by mapping processes, contact types, and pain points that are suitable for automation or AI support. Second, we need to create a plan for stepwise implementation that considers both technical possibilities and human needs. This plan should define priority use cases, success metrics, necessary technology and data requirements, training for employees, and change management activities. By following such a structured approach, we can begin the AI journey in a controlled way, generate early results, and build a sustainable foundation for ongoing innovation in customer service.