Summary: Choose whether a member can receive chat conversations, voice calls, or both.
A member can be available for chat conversations, voice calls, or both.
Change a member's availability
- Open your company settings.
- Go to Members.
- Open the member's settings.
- Under Available for, select one or both options:
- Chat conversations allows the member to receive and join chat handoffs.
- Voice calls allows the member to receive and join voice handoffs.
- Select Save.
The two options are independent. For example, a member can handle chat conversations without receiving voice calls.
A phone number is optional. A voice-available member without a phone number can still join a voice handoff from the helpdesk. Tellyou can call the member's phone only when a valid phone number is saved.