Human handoff and routing
10 articles
- Configuring Member Phone Handoff & Schedules.
- Setting Up Incoming Calls & SMS for Your AI Agent
- What happens if nobody answers the phone hunt?
- How working hours affect routing
- How does phone hunting choose who to call?
- How member and team availability work together
- Set a team's availability for chat and voice
- Why did a member not receive a conversation or phone call?
- What happens when a customer asks for a human during a voice call?
- Set a member's availability for chat and voice