How member and team availability work together

Team on, member on: The member is eligible through the team.
Team on, member off: The member is skipped.
Team off, member on: The member is not eligible through that team.
Team off, member off: The member is skipped.

Summary: A team route is available only when both the team and member allow that conversation type.

For conversations routed through a team, both settings must allow the channel.

This rule is applied separately to chat and voice.

A Support team is available for chat but not voice, while Alex is personally available for both.

Alex can receive chat conversations through Support.
Alex cannot receive voice calls through Support.
Alex may still receive voice calls through another voice-enabled team or company-wide routing.