Summary: Control which types of conversations can be routed to a team.
Each team can be available for chat conversations, voice calls, or both.

Change a team''s availability

  1. Open your company settings.
  2. Go to Teams.
  3. Create a team or open an existing team.
  4. Under Available for, select Chat conversations, Voice calls, or both.
  5. Select the members who belong to the team.
  6. Select Save.
Turning off one channel does not affect the other. If both options are off, the team does not receive new routed conversations.