Summary: Tellyou can call an available member and connect them to the existing conversation.
A customer can ask for a human during any active voice conversation, whether they called by phone or started voice in the browser.
Tellyou then:
- Keeps the existing conversation and transcript.
- Selects the requested person or best matching team.
- Finds members available for voice calls.
- Starts a phone hunt when an eligible member has a trusted phone number and is within working hours.
- Asks the member to press 1 to accept.
- Connects the first member who accepts to the live conversation.
The handoff does not create a separate ticket or conversation.