Connecting an AI agent to a phone number allows it to automatically handle incoming phone calls and text messages from your customers.
How to Connect "Phone & SMS"
- Go to the Publish tab in the left-hand navigation menu.
- Locate the Phone & SMS channel under the available channels.
- Click Configure to enable the channel. A dedicated phone number will automatically be assigned to your agent.
Frequently Asked Questions
How do I test incoming calls and text messages?
Once you publish your agent to the "Phone & SMS" channel, use the automatically generated phone number to send a test SMS or place a test call. Your agent will respond immediately based on its configured knowledge base.
Once you publish your agent to the "Phone & SMS" channel, use the automatically generated phone number to send a test SMS or place a test call. Your agent will respond immediately based on its configured knowledge base.
What types of interactions can the AI agent handle?
The AI agent handles two main types of communication:
The AI agent handles two main types of communication:
- Voice Calls (Röstsamtal): Answers incoming calls and interacts with users via voice response.
- SMS Messages: Text conversations where the agent provides instant automated replies.
Can I use my own existing business phone number instead of an auto-generated one?
By default, the platform generates a phone number automatically when you add the channel. Contact support if you need to port an existing business line.
By default, the platform generates a phone number automatically when you add the channel. Contact support if you need to port an existing business line.
Next Step: To route calls to human team members when the agent needs backup, see our guide on Configuring Member Phone Handoff & Schedules.