Summary: The voice handoff remains available in the helpdesk when nobody accepts by phone.
Tellyou tries eligible phone numbers in sequence.
A member is eligible for a phone call when:
  • The member is available for voice calls.
  • The selected team is available for voice calls, when routing to a team.
  • The member has a trusted phone number.
  • The member is within working hours, or has no working hours configured.
If nobody accepts, or no eligible phone number exists, Tellyou keeps the handoff in the helpdesk. An eligible member can then join through browser voice.