Summary: Check channel availability, team settings, phone details, and working hours.

For chat conversations

  • Confirm Chat conversations is enabled for the member.
  • If a team was selected, confirm Chat conversations is enabled for the team.
  • Confirm the member belongs to the selected team.

For voice calls

  • Confirm Voice calls is enabled for the member.
  • If a team was selected, confirm Voice calls is enabled for the team.
  • Confirm the member belongs to the selected team.
  • For automatic phone calls, confirm the member has a valid trusted phone number.
  • Confirm the current time is within the member''s working hours and time zone.
A voice-available member without a phone number can still join from the helpdesk. A saved phone number alone does not enable voice availability.