Summary: Working hours determine when Tellyou may call a member during a voice handoff.
Working hours are evaluated using the member''s selected time zone.
During a phone hunt, Tellyou calls only members who are currently within their configured working hours. Members outside those hours are skipped.
If no working hours are configured, the member is treated as available at all times.
Working hours restrict automatic phone calls. They do not prevent an eligible member from manually joining a conversation from the helpdesk.
Schedules that pass midnight, such as 22:00 to 06:00, are treated as one overnight shift.